FAQ
Find answers to our most frequently asked questions.
Shipping & returns
How long will it take to get my order?
We process all orders within 1–3 business days. Once shipped, standard delivery typically takes 8-15 business days, depending on your location. You will receive a tracking link as soon as your package is on its way!
How can I track my order?
Tracking is easy! Once your order ships, we’ll email you a tracking number. You can plug that number directly into the Track Your Order page right here in our navigation menu to see live updates.
Can I change or cancel my order after placing it?
Because we aim to ship out orders as fast as possible, we can only make changes or cancellations within 2 hours of placement. Please email us immediately using our Contact page with your order number, and we’ll do our best to catch it!
Is my payment information secure?
Absolutely. Our store is built on Shopify, which is certified Level 1 PCI DSS compliant. All checkout data is encrypted using SSL technology to ensure your personal and financial information is 100% protected.
What is your return policy?
We love our products and hope you do too! We offer a 30-day return policy for items that are unused and in their original packaging. Just reach out to our team at our Contact page to initiate a return.
What if my item arrives damaged?
If your package arrives damaged or defective, please take a photo and contact us within 48 hours of delivery. We will gladly send out a brand-new replacement free of charge.